WHEN WILL MY ORDERS BE DELIVERED?

We handle orders from Monday through Friday, according to Pacific Standard Time ("days" here is "business days").

1. Processing Time

• Processing time: 4 - 5 business days
• This bespoke approach ensures that when you place an order, the item is created specifically for you, one at a time, ensuring the highest quality.

2. Shipping Time

2.1 United States

• Standard Shipping (10 - 15 business days): $9.95
• Free Shipping (14 - 21 business days): Apply to orders with value from $120

2.2 United Kingdom

• Standard Shipping (10 - 15 business days): $11.95
• Free Shipping (14 - 21 business days): Apply to orders with value from $120

2.3 Worldwide

• Standard Shipping (25 - 35 business days): $19.95

Total Delivery Time = Processing Time + Shipping Time

How do I track my order?

To track your order, please wait for a shipping confirmation email from us, which will include your tracking number. Once received, you can monitor your delivery status anytime by visiting our tracking page: Track My Order

Please allow 2-5 days for the carrier to scan your package into their system.

For any other questions, please send an email to support@genusfaith.com. You will get a reply within 24 hours from Monday to Friday.

Please be aware that:

• Most of our orders are processed and sent off within the mentioned timeframe.
• Occasionally, unforeseen issues with our suppliers and delivery partners may cause slight delays. We apologize for any trouble this might cause you.
• During US and International Holidays, especially in peak seasons, there may be extended shipping times. We regret any inconvenience this causes and thank you for your understanding.
• Important: The national carriers will use regional carriers to deliver your package when the package arrives at the destination country. When this happens, please contact them or us at: support@genusfaith.com to get accurate information about your shipment.